Help
How can I pay?
We accept payment by Visa, Mastercard, Maestro, Visa Electron and American Express. You can also pay by Paypal or cheque (payable to Outsiders Store Ltd.). Cheques take 10 working days to clear and the order will not be posted until this time.
My payment has been declined but I have definitely entered the correct details.
Our website is very secure and if you have entered your billing address incorrectly your payment will be declined. This address must match the one on your bank statement. If your IP address country is different to the country your card is registered to the payment will also be declined. Many businesses route through an overseas server, so if you are shopping from work and your payment has been declined, this may be the reason. If you are having trouble paying, we can take your order over the telephone. Please call +44(0) 800 011 9027 to place your order.
Can I order something that you don’t sell?
If you want us to order something for you that we don’t sell, it will be non-returnable so you need to be sure the size/colour/specifications meet your needs. Payment for special orders is required up front and there may be a special order fee. We cannot guarantee specific delivery times for special orders.
Can I get a refund for sale items?
Yes – Mail Order purchases are covered by our normal terms and conditions for returning items, so you have 21 days to return them for a refund/exchange. The item must not have been worn and must have the original packaging/labels. Underwear/Blu-Ray discs and DVDs cannot be returned.
How much is the delivery charge?
Our flat rate postage charges can be found here: www.outsidersstore.com/delivery. If your destination is not listed, we will quote on an individual basis and the charge will be determined by the size/weight of the parcel. We will offer as many options as possible (TNT, Royal Mail, Interlink Express). You can get an estimate for Royal Mail using their Price Finder here: www.royalmail.com/price-finder
How can I track my parcel?
Parcels sent within the UK with DPD Local (generally those over £50 in value) will receive an email and SMS when the parcel is on its way. This will have a link to the tracking of your parcel. For other carriers, please contact us for your tracking number.
Do you offer express delivery?
If you call +44(0) 800 011 9027 before midday, and the item is in stock in our warehouse, there is a chance you may get it the following day. Overnight delivery is not available to 2 day delivery areas. You must tell us at the time that you need overnight delivery. This does not apply to orders placed via our website.
How long will it take for my item to be delivered?
Normal delivery times within the UK are 3-5 working days. If an item is not available in our warehouse we will source it from one of our stores which may delay your order. If items are needed by a particular date, please let us know so we can do all we can to get your order to you in time. Unfortunately we cannot guarantee specific delivery dates for foreign orders.
Do you ship VAT free to the Channel Islands?
Yes - Simply enter your postcode in to the address finder and we will automatically recognise that you are from the Channel Islands.

Contact Us

For shop contact information please visit the shop page

Customer Services

0800 011 9027

or 0161 743 3847

Opening Hours

Monday - Friday 09:00 - 17:30

Closed on Bank Holidays

Email

customer.services@outsidersstore.com

Business Enquiries

0161 743 3800

 

Opening Hours

Monday - Friday 09:00 - 17:30

Closed on Bank Holidays

Email

email@outsidersstore.com

Media Enquiries

01371 856 785

Opening Hours

Monday - Friday 09:00 - 17:30

Closed on Bank Holidays

Email

email@outsidersstore.com

Postal Address

Outsiders Store

PO Box 491

Salford

M5 0AE

UK Delivery

We only display items on the website that we currently have in stock. In most cases, stock can be taken from our main warehouse, and you will receive your item(s) within 2 working days from the point of placing an order. If we have to source the item(s) from our store’s stockroom, this takes a little longer and delivery is usually within 3-5 working days. If you need your items by a particular date, please let us know by using the additional shipping notes. (For overseas destinations please see the chart below).

Next working day delivery, morning delivery and weekend delivery may be available with a surcharge, depending on stock location and delivery post code. If this is required please call our customer service team on: 0800 011 9027.

For all next working day delivery orders please place order before 1pm (GMT) Monday to Friday.

Track your order here

Standard Delivery - UK (excluding UK Islands)

When you spend over £150, delivery is FREE to standard UK addresses (includes Scottish Highlands). In the UK we use DPD Local for standard delivery and UPS for oversized parcels. You will receive an automated email on the night of dispatch that allows you to track to the progress of the delivery. For UPS deliveries, you will receive an automated email once your parcel has been dispatched.

£3.95

Free Spend over £150

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Mail Order Postage Charges for UK

Parcel / DestinationUK (excluding UK Islands)Channel Islands, Isle of Man, Northern Ireland and BFPOScottish Islands*
Order Value Over £150FREE£3.95£18.00
Order Value <= £149£3.95£12.00£18.00
  • *HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
  • Shipping may take up to 2 days to deliver to Scottish Islands/Highlands
  • Please note that a signature is always required upon receipt.

Particular Delivery Date Requests

If you are ordering goods for a particular holiday departure date or as a gift for a birthday etc., please inform us in the Delivery Notes field when making your order so we can make every effort to meet this deadline.

International Delivery

Customers outside of the EU are responsible for paying all taxes and duties. These are not included in our delivery charges and are usally invoiced by the delivery company that we use.

Track your order here

CountryEst' Delivery TimePrices
Belgium, Luxembourg, Netherlands, Republic of Ireland, France, Germany, Austria, Denmark, Czech Republic, Italy, Slovakia, Spain2 days

£13.00 per parcel

(max weight 30kg)

Bulgaria, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Poland, Portugal, Sweden, Slovenia4-6 days

£20.00 per parcel

(max weight 30kg)

Cyprus and Malta4-6 days

£20.00 per parcel

(max weight 2kg**)

Norway*, Lichenstein and Switzerland3 days

£38.00 per parcel

(max weight 30kg)

USA, Japan, Canada, Hong Kong3-9 days

£25.00 per parcel

(max weight 2kg**)

Australia, New Zealand3-9 days

£30.00 per parcel

(max weight 2kg**)

The prices above are or shipping with courier. If you would like a quote with Royal Mail, which may cost less, please let us know.

*Norway:National ID number needed prior to despatch.

**For orders up to 2kg in weight. For all orders over 2kg please contact us for a postage quote, alternatively we will contact you once an order has been placed.

REST OF THE WORLD: We will quote you a postage price and estimated delivery time by email

For international orders we can only send goods to the registered credit or debit card billing address. Please contact us if you require delivery to an alternate address.

†Estimated Delivery Time is from dispatch of your parcel - not from the order date. Please allow 1-5 days for dispatch, depending on stock availability.

All orders are subject to credit card security checks. In the case of international orders, some countries (eg. France, Denmark & Australia) do not divulge the relevant information for these checks to be carried out.
Therefore, if you wish to continue with your order, we require confirmation of your credit card billing address (e.g. the top of a recent statement).

We must have a contact telephone number in order for us to get in touch with you regarding any urgent queries relating to your order, (which we can use between 08:30 and 18:00 GMT/BST). Please also confirm your international dialling code.

For most international orders of 2 kg and over we dispatch our goods via DPD Local. For items under 2Kg we use Royal Mail International Tracked and Signed For or International Tracked. You can track these orders via the shipment number you will be provided upon despatch.

Orders from all BFPO addresses must be able to provide us with confirmation from a commanding officer that they are entitled to V.A.T. free goods.

Delivery times are dependent on the service used and destination. If you require goods for a specific time/date then please indicate in theNotesbox provided when making your order and allow sufficient time for delivery, in

Outsiders Store Returns Offer

With Outsiders Store, returns are cost free and hassle free. Should you be unhappy with the goods you have received and need a refund or exchange then you can either send it back to our address (below), or if it is more convenient for you, you can return it to our retail store.

Returns must be made within 21 days of receiving the goods, and we will issue a refund within a maximum of 5 working days of the goods being returned to us, always in the same tender type as originally used.

All unwanted items must be new and unused, and with original labels attached, along with all receipts. Please do not apply the postage label directly to the product packaging and ensure the item(s) are packaged securely and suitably for transit. Items packaged in a box (e.g. footwear) must be returned in an outer box or bag for protection. When you’re arranging to return an item, we strongly recommend that you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit. Please include a completed returns form in the parcel.

We regret that for Health & Safety reasons we are unable to accept returns of underwear.

Royal Mail Post Office Drop Off

(for smaller items)

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  1. Click here to visit the Royal Mail Returns Portal (opens in new window) and follow the instructions given. Please enter your order reference number in the ‘Retailer reference’ section.
  2. Print off the label and attach it to your parcel**
  3. Drop the parcel off in a convenient Royal Mail Post Office and collect a receipt of postage
  4. We receive your parcel and process the return.

     

*Alternatively, you can call our mail order hotline on 0800 011 9027 or email us at customer.services@outsidersstore.com and ask to arrange a Royal Mail Drop Off

**Size and weight restrictions apply. The maximum parcel size is 61cm x 46cm x 46cm with a maximum weight of 5kg

UPS Access Point Drop Off

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  1. Find your local Access Point (opens in new window)
  2. Call our mail order hotline on 0800 011 9027 or email us at customer.services@outsidersstore.com and ask to arrange an Access Point collection***
  3. UK: £5
  1. Belgium, Netherlands, France and Denmark: £13

  2. Spain: £14

  3. We will email you the posting label for you to print off and attach to your parcel
  4. Drop the parcel off in a convenient Access Point
  5. We receive your parcel and process the return, deducting the service cost from the amount we refund you

***Size and weight restrictions apply. If the parcel is larger than 40cm x  40cm x 18cm, it will need to be returned in a box. The maximum length of the parcel must be less than 80cm and weigh less than 20kg

DPD Local Collection

( for items picked up from wherever you like (UK Mainland) )

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  1. Call our hotline on 0800 011 9027 and ask to arrange a collection with DPD Local

  2. We will ask you for details of when and where you would like the parcel collecting from

  3. The courier will come to your specified address and pick up the parcel

  4. We receive your parcel and process the return. £8 will be deducted from the amount we refund you.

DPD Pickup Shop Drop Off (including Doddle)

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  1. Find your local Pickup Shop

  2. Call our hotline on 0800 011 9027 or email us at customer.services@outsidersstore.com and ask to arrange a DPD Pickup****

  3. You will receive an email from DPD Local with the label attached for you to print off and attach to the parcel. Information about your nearest Pickup shops and instructions are also in there

  4. Package up your parcel securely and drop it off in a convenient Pickup shop

  5. We receive your parcel and process the return. £5 will be deducted from the amount we refund you

****Size and weight restrictions apply. Maximum length 1m, maximum weight 20kg, maximum girth 250cm(the measurement around the middle of the parcel)

Faulty Goods

If you receive an item that's damaged or faulty, you must let us know within 7 days of receipt. Failure to do so may mean that we can’t accept the return. In the case of faulty or damaged items, the customer will not be liable for any return carriage charge.

Please be aware that in order to comply with Health & Safety regulations any faulty items should be returned for assessment free from mud or dirt. We regret that we are unable to process items that do not meet with these criteria.

International Returns

If you are returning an item from a non EU country, please clearly mark the package as a 'returned item'. Failure to do so may mean we can't process your refund within the standard 48 hour timeframe.
Returns Address:
Outsiders Store Returns
PO Box 491
Salford
M5 0AE

Returns email address: customer.services@outsidersstore.com

Customer's Right To Cancel

According to the Distance Selling Regulations you have the legal right to cancel your order up to a maximum of 14 days from the day after you receive your goods. You must notify us of intent to cancel in writing, by contacting us at: Outsiders Store Ltd, PO Box 491, Salford, M5 0AE, or via email:customer.services@outsidersstore.com. Any return postage costs are the responsibility of the customer and goods must be returned unused and packaged safely for transit.

Our returns policy gives you an extra week on top of your legal right, so when you order with Outsiders Store you get 21 days to decide whether or not you want to keep the item(s).