Frequently Asked Questions
How can I pay?
We accept payment by Visa, Mastercard, Maestro, Visa Electron and American Express. You can also pay by Paypal or cheque (payable to Outsiders Store Ltd.). Cheques take 10 working days to clear and the order will not be posted until this time.
My payment has been declined but I have definitely entered the correct details.
Our website is very secure and if you have entered your billing address incorrectly your payment will be declined. This address must match the one on your bank statement. If your IP address country is different to the country your card is registered to the payment will also be declined. Many businesses route through an overseas server, so if you are shopping from work and your payment has been declined, this may be the reason. If you are having trouble paying, we can take your order over the telephone. Please call +44(0) 800 011 9027 to place your order.
Can I order something that you don’t sell?
If you want us to order something for you that we don’t sell, it will be non-returnable so you need to be sure the size/colour/specifications meet your needs. Payment for special orders is required up front and there may be a special order fee. We cannot guarantee specific delivery times for special orders.
Can I get a refund for sale items?
Yes – Mail Order purchases are covered by our normal terms and conditions for returning items, so you have 21 days to return them for a refund/exchange. The item must not have been worn and must have the original packaging/labels. Underwear/Blu-Ray discs and DVDs cannot be returned.
How much is the delivery charge?
Our flat rate postage charges can be found here: www.outsidersstore.com/delivery. If your destination is not listed, we will quote on an individual basis and the charge will be determined by the size/weight of the parcel. We will offer as many options as possible (TNT, Royal Mail, Interlink Express). You can get an estimate for Royal Mail using their Price Finder here: www.royalmail.com/price-finder
How can I track my parcel?
Parcels sent within the UK with DPD Local (generally those over £50 in value) will receive an email and SMS when the parcel is on its way. This will have a link to the tracking of your parcel. For other carriers, please contact us for your tracking number.
Do you offer express delivery?
If you call +44(0) 800 011 9027 before midday, and the item is in stock in our warehouse, there is a chance you may get it the following day. Overnight delivery is not available to 2 day delivery areas. You must tell us at the time that you need overnight delivery. This does not apply to orders placed via our website.
How long will it take for my item to be delivered?
Normal delivery times within the UK are 3-5 working days. If an item is not available in our warehouse we will source it from one of our stores which may delay your order. If items are needed by a particular date, please let us know so we can do all we can to get your order to you in time. Unfortunately we cannot guarantee specific delivery dates for foreign orders.
Do you ship VAT free to the Channel Islands?
Yes - Simply enter your postcode in to the address finder and we will automatically recognise that you are from the Channel Islands.