Christmas Delivery & Returns Offer
The last day we can accept ONLINE orders for a guaranteed pre-Christmas UK delivery is 1pm Friday 21st December. We'll try our very hardest with orders placed after this date but they'll be at the mercy of product stock availability and our couriers. If Next Day Delivery is selected, we will try to prioritise these orders over others; however, the delivery is not guaranteed to arrive before Christmas. * Please call 0808 164 0600 for more info and live stock status.
For your convenience, we have extended the period for returning purchases for a REFUND, EXCHANGE or GIFT CARD CREDIT. Items purchased after 12th November 2018 can be returned for a refund, exchange or gift card credit until 15th January 2019. Items must be in resaleble condition and with a valid receipt.
We only display items on the website that we currently have in stock. In most cases, stock can be taken from our main warehouse, and you will receive your item(s) within 2 working days from the point of placing an order. If we have to source the item(s) from our store’s stockroom, this takes a little longer and delivery is usually within 3-5 working days. If you need your items by a particular date, please let us know by using the additional shipping notes. (For overseas destinations please see the chart below).
Next working day delivery, morning delivery and weekend delivery may be available with a surcharge, depending on stock location and delivery post code. If this is required please call our customer service team on: 0800 011 9027.
For all next working day delivery orders please place order before 1pm (GMT) Monday to Friday.
Standard Delivery - UK (excluding UK Islands)
When you spend over £150, delivery is FREE to standard UK addresses (includes Scottish Highlands). In the UK we use DPD Local for standard delivery and UPS for oversized parcels. You will receive an automated email on the night of dispatch that allows you to track to the progress of the delivery. For UPS deliveries, you will receive an automated email once your parcel has been dispatched.
Free Spend over £150
Mail Order Postage Charges for UK
|Parcel / Destination||UK (excluding UK Islands)||Channel Islands, Isle of Man, Northern Ireland and BFPO||Scottish Islands*|
|Order Value Over £150||FREE||£3.95||£18.00|
|Order Value <= £149||£3.95||£12.00||£18.00|
- *HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
- Shipping may take up to 2 days to deliver to Scottish Islands/Highlands
- Please note that a signature is always required upon receipt.
Particular Delivery Date Requests
If you are ordering goods for a particular holiday departure date or as a gift for a birthday etc., please inform us in the Delivery Notes field when making your order so we can make every effort to meet this deadline.