Returns

All items purchased from Outsiders Store can be returned for a refund or exchange if returned within 30 days of purchase. Items must be returned with a valid receipt or completed returns form in the parcel in a perfect, unused condition, complete with any box or packaging.

You can either send your order back to our address, or if it is more convenient for you, you can return it to one of our retail stores.

Once returned we will issue a refund within 5 working days in the same tender type as originally used.

In situations where a transaction has been made with cash, the value will be refunded as a BACS payment within 14 days.

Please do not apply postage labels directly to product packaging and ensure the item(s) are packaged securely and suitably for transit.

Items packaged in a box (e.g. footwear) must be returned in an outer box or bag for protection.

When you’re arranging to return an item, we strongly recommend that you use a recorded/insured delivery service as we cannot be held responsible for goods lost in transit.

Click here to visit the Royal Mail Returns Portal and follow the instructions given.

Please enter your order reference number in the ‘Retailer reference’ section.

Print off the label and attach it to your parcel**

Drop the parcel off in a convenient Royal Mail Post Office and collect a receipt of postage

We receive your parcel and process the return. 

*Alternatively, you can call our customer service team on 0800 011 9027 or email us at customer.services@outsidersstore.com and ask to arrange a Royal Mail Drop Off

**Size and weight restrictions apply. The maximum parcel size is 61cm x 46cm x 46cm with a maximum weight of 5kg

Find your local Access Point

Call our customer service team on 0800 011 9027 or email us at customer.services@outsidersstore.com and ask to arrange an Access Point collection***

UK: £5

Belgium, Netherlands, France and Denmark: £13

Spain: £14

We will email you the posting label for you to print off and attach to your parcel

Drop the parcel off in a convenient Access Point

We receive your parcel and process the return, deducting the service cost from the amount we refund you

***Size and weight restrictions apply. If the parcel is larger than 40cm x  40cm x 18cm, it will need to be returned in a box. The maximum length of the parcel must be less than 80cm and weigh less than 20kg

Call our customer service team on 0800 011 9027 and ask to arrange a collection with DPD Local

We will ask you for details of when and where you would like the parcel collecting from

The courier will come to your specified address and pick up the parcel

We receive your parcel and process the return. £8 will be deducted from the amount we refund you.

Find your local Pickup Shop

Call our customer service team on 0800 011 9027 or email us at customer.services@outsidersstore.com and ask to arrange a DPD Pickup****

You will receive an email from DPD Local with the label attached for you to print off and attach to the parcel. Information about your nearest Pickup shops and instructions are also in there

Package up your parcel securely and drop it off in a convenient Pickup shop

We receive your parcel and process the return. £5 will be deducted from the amount we refund you

****Size and weight restrictions apply. Maximum length 1m, maximum weight 20kg, maximum girth 250cm(the measurement around the middle of the parcel)

If you receive an item that's damaged or faulty let us know as soon as possible. We will then arrange to have the item returned to us. You will not be liable for any return postage charges.

Any faulty items should be returned for assessment free from mud or dirt.

If you are returning an item from outside the UK, please clearly mark the package as a 'returned item'. Failure to do so may mean we can't process your refund within the standard 48 hour timeframe.

Returns Address:

Outsiders Store Returns, 45 Brunel Avenue, Salford, M5 4BE, United Kingdom

Returns email address: customer.services@outsidersstore.com