Terms & Conditions
Outsidersstore.com is the website of Outsiders Store Ltd (Co Reg 10761494), registered to 45 Brunel Avenue, Salford, Manchester M5 4BE.
We accept the following payment methods;
- American Express
- Apple Pay
All payment details, whether online, via customer services or in store, are handled directly through our banking providers for you financial security and peace of mind. This process follows the Payment Card Security Standard protocol (PCIDSS).
When you make a card payment with Outsiders Store, the details are automatically checked for any characteristics that could be linked to a fraudulent purchase; this is performed by our merchant.
If your payment hasn’t gone through, please contact our Customer Services team on firstname.lastname@example.org or 0800 011 9027 and we will be able to provide information on why the payment has been stopped.
As soon as your payment has been accepted you will receive an email to confirm your order. If we can't fulfil your order for whatever reason we will refund you entirely.
In most cases, orders are fulfilled from our main warehouse, and you will receive your item(s) within 1 to 2 working days from the date of purchase. If we have to source any item(s) from one of our retail stores, this may take a little longer and delivery is usually between 5-7 working days.For more information about delivery, including charges and overseas destinations please see visit the Delivery & Shipping pages.
We do not take responsibility for items lost or damaged after being delivered to a forwarding address.
Morning and weekend deliveries may be available depending on stock location and delivery post code. If this is required please call our customer service team on: 0800 011 9027 to discuss. Extra charges may apply.
Customers outside of the UK and Isle of Man are responsible for paying all taxes and duties. These are not included in our delivery charges and are usually invoiced directly by the delivery company.
From January 1st 2021:- Shipments to Northern Ireland to locations such as Parcel Motel, for onward movement to the Republic of Ireland will not have the relevant customs information and will be treated as a shipment within the UK. The customer will bear any responsibility for the import, duties and taxes of product to the Republic of Ireland that has been delivered to Northern Ireland. Shipments to E.U. countries may take slightly longer due to extra security checks.
All orders for return need to be sent back to us suitably packaged for transit. Items damaged due to insufficient protection may be rejected or charged a restocking fee. Items packaged in a box (e.g. footwear) must be returned in an outer box for additional protection. The postage label must not be applied directly to the product packaging.
As part of our service, we can help arrange the return of goods with one of our couriers (Royal Mail, UPS or Interlink Express). Our Customer Service Team will advise which service is most suitable based on the items within the order and your location. Charges may apply.
We will only refund payments made directly to us.
Any taxes, duties and customs clearance fees paid will not be reimbursed.
The Distance Selling Regulations stipulate you have the legal right to cancel your order up to a maximum of 14 days from the day after you receive your goods and have a further 14 days to return the order safely from when have notified us.
Any return postage costs are your responsibility. All returned items must be unused and packaged safely for transit.
Our returns policy gives you 30 days to decide whether or not you want to keep the item(s).
We reserve the right to change our prices at any time at our discretion. On the rare occasion that a customer places an order for a product on the website that is displaying an incorrect price, we reserve the right to refund any money paid and cancel the sale.
Outsiders Store is a subsidiary of Ellis Brigham Holdings VAT Number: 286 0950 77 Company number: 06837170 and is registered in England and Wales under company number 10761494 VAT number: 268261681) registered offices at 45 Brunel Ave, Salford, M5 4BE.