FAQs

If you are having trouble paying, we will do our best to advise. Please call +44(0) 800 011 9027 or email customer.services@outsidersstore.com

Our postage charges can be found here: www.outsidersstore.com/delivery. We use DPD and Royal Mail to send parcels within the UK

Parcels sent within the UK with DPD Local will receive an email and SMS when the parcel is on its way. This will have a link to the tracking of your parcel. For other carriers, please contact us for your tracking number.

Our Express Delivery is from our central warehouse and will be dispatched within 1 to 2 working days.

Our Economy Delivery takes a little longer as we are sourcing one or more items from our stores. Most Economy Delivery orders will be delivered within 5 and 7 days.

Our Delivery options are automated depending on where we are sourcing stock from. It may be that a specific item in your order is slowing your delivery down so consider ordering these separately.

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Yes - Simply enter your postcode in to the address finder and the site will automatically recognise that you are from outside the UK.

*We do not ship internationally currently

For orders shipping outside of the UK, VAT at 20% will be deducted from the order total. Customers outside of the UK and Isle of Man are responsible for paying all taxes and duties. These are not included in our delivery charges. The delivery company we use will typically invoice these separately.

International Payments & Currency Risk

All transactions are billed in GBP. Customers paying with a non-UK card or bank account may be exposed to foreign exchange fluctuations and charges set by their financial institution.

Refund Policy: In the event of a refund, the amount credited back to your account will be the exact GBP amount paid. We are not responsible for any differences in the local currency amount received, caused by exchange rate fluctuations or third-party bank charges applied to the original transaction or the refund.