Outsiders Store Returns Offer

The Freedom To Change Your Mind

We understand that it may be difficult to return items in the current climate, so we’ve extended our returns from 21 to 28 days. If you need any more help or information about returns please have a chat with our customer service team: 0800 011 9027.

All items purchased from Outsiders Store can be returned for a refund, exchange or gift card credit if returned within 28 days of purchase. Items must be returned with a valid receipt; in a perfect, unused condition, suitable for resale, complete with any box or packaging.

Should you be unhappy with the goods you have received and need a refund or exchange then you can either send it back to our address (below), or if it is more convenient for you, you can return it to our retail store.

Returns must be made within 28 days of receiving the goods, and we will issue a refund within a maximum of 5 working days of the goods being returned to us, always in the same tender type as originally used.

Please note refunds will only be issued onto the credit or debit card used in the original transaction. In situations where a transaction has been made with cash, the value will be refunded as a cheque or BACS payment within 14 days from our Head Office.

All returned items must be new and unused, and with original labels attached, along with all receipts. Please do not apply the postage label directly to the product packaging and ensure the item(s) are packaged securely and suitably for transit. Items packaged in a box (e.g. footwear) must be returned in an outer box or bag for protection. When you’re arranging to return an item, we strongly recommend that you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit. Please include a completed returns form in the parcel.

We regret that for Health & Safety reasons we are unable to accept returns of underwear.

Royal Mail Post Office Drop Off

(for smaller items)

Image
  1. Click here to visit the Royal Mail Returns Portal (opens in new window) and follow the instructions given. Please enter your order reference number in the ‘Retailer reference’ section.
  2. Print off the label and attach it to your parcel**
  3. Drop the parcel off in a convenient Royal Mail Post Office and collect a receipt of postage
  4. We receive your parcel and process the return.

     

*Alternatively, you can call our mail order hotline on 0800 011 9027 or email us at customer.services@outsidersstore.com and ask to arrange a Royal Mail Drop Off

**Size and weight restrictions apply. The maximum parcel size is 61cm x 46cm x 46cm with a maximum weight of 5kg

UPS Access Point Drop Off

Image
  1. Find your local Access Point (opens in new window)
  2. Call our mail order hotline on 0800 011 9027 or email us at customer.services@outsidersstore.com and ask to arrange an Access Point collection***
  3. UK: £5
  1. Belgium, Netherlands, France and Denmark: £13

  2. Spain: £14

  3. We will email you the posting label for you to print off and attach to your parcel
  4. Drop the parcel off in a convenient Access Point
  5. We receive your parcel and process the return, deducting the service cost from the amount we refund you

***Size and weight restrictions apply. If the parcel is larger than 40cm x  40cm x 18cm, it will need to be returned in a box. The maximum length of the parcel must be less than 80cm and weigh less than 20kg

DPD Local Collection

( for items picked up from wherever you like (UK Mainland) )

DPD
  1. Call our hotline on 0800 011 9027 and ask to arrange a collection with DPD Local

  2. We will ask you for details of when and where you would like the parcel collecting from

  3. The courier will come to your specified address and pick up the parcel

  4. We receive your parcel and process the return. £8 will be deducted from the amount we refund you.

DPD Pickup Shop Drop Off (including Doddle)

Image
  1. Find your local Pickup Shop

  2. Call our hotline on 0800 011 9027 or email us at customer.services@outsidersstore.com and ask to arrange a DPD Pickup****

  3. You will receive an email from DPD Local with the label attached for you to print off and attach to the parcel. Information about your nearest Pickup shops and instructions are also in there

  4. Package up your parcel securely and drop it off in a convenient Pickup shop

  5. We receive your parcel and process the return. £5 will be deducted from the amount we refund you

****Size and weight restrictions apply. Maximum length 1m, maximum weight 20kg, maximum girth 250cm(the measurement around the middle of the parcel)

Faulty Goods

If you receive an item that's damaged or faulty, you must let us know within 7 days of receipt. Failure to do so may mean that we can’t accept the return. In the case of faulty or damaged items, the customer will not be liable for any return carriage charge.

Please be aware that in order to comply with Health & Safety regulations any faulty items should be returned for assessment free from mud or dirt. We regret that we are unable to process items that do not meet with these criteria.

International Returns

If you are returning an item from outside the UK, please clearly mark the package as a 'returned item'. Failure to do so may mean we can't process your refund within the standard 48 hour timeframe.
Returns Address:
Outsiders Store Returns
45 Brunel Avenue
Salford
M5 4BE
United Kingdom

Returns email address: customer.services@outsidersstore.com

Customer's Right To Cancel

According to the Distance Selling Regulations you have the legal right to cancel your order up to a maximum of 14 days from the day after you receive your goods. You must notify us of intent to cancel in writing, by contacting us at: Outsiders Store Ltd, PO Box 491, Salford, M5 0AE, or via email:customer.services@outsidersstore.com. Any return postage costs are the responsibility of the customer and goods must be returned unused and packaged safely for transit.

Our returns policy gives you an extra week on top of your legal right, so when you order with Outsiders Store you get 21 days to decide whether or not you want to keep the item(s).